Returns & refunds
Thirty days, no restocking fee, and we pay the return postage if the fault is ours.
The policy
| Return window | 30 days from delivery |
|---|---|
| Condition | Unused and in resalable condition, with any packaging that protects it |
| Restocking fee | None |
| Return postage | Ours if the item is faulty, damaged or wrong; yours if you simply changed your mind |
| Refund method | Back to the original card |
| Refund timing | Processed within 2 working days of the item arriving; your bank then takes 3–10 days to post it |
How to start a return
- Email support@pinkfectgoods.store with your order number and what you would like to do.
- We reply with a return address and, where the fault is ours, a prepaid label.
- Post it back. Keep the tracking number until the refund lands.
Damaged or wrong on arrival
Send a photograph of the item and the outer box within 7 days of delivery. We will send a replacement or refund you in full, whichever you prefer, and we do not ask for the damaged item back unless the carrier requires it for a claim.
Cancellations
Email us before the despatch notice goes out and we will cancel and refund in full. After despatch, treat it as a return — refuse the parcel or send it back within 30 days.
What we cannot take back
- Items that have been used in a hot oven or washed, where that use has marked them.
- Opened parchment, liners or labels — anything sold in a sealed count.
- Items returned after 30 days, unless the fault is a manufacturing one, in which case email us anyway.